Refund policy

Return & Refund Policy

Evercrest Collective Boutique

Thank you for shopping with Evercrest Collective! We want you to love your purchase. Please review our return and refund policy before placing your order.

Returns

We accept eligible returns within 7 days of delivery.

To qualify for a return:

Items must be unworn, unused, and unwashed.
Items must be returned in their original condition with tags and packaging, when applicable.
You must provide proof of purchase or your order number.
Items showing signs of wear, washing, damage, odors, pet hair, makeup, deodorant, or other signs of use will not be accepted.

Please contact us before sending a return so we can provide return instructions. Returns sent without prior approval may not be accepted.

Non-Returnable Items

The following items are considered final sale and cannot be returned or exchanged:

Clearance and final-sale merchandise
Personalized or custom-made products
Digital products or downloadable items
Gift cards
Beauty, cosmetic, or personal-care products that have been opened or used
Undergarments or other intimate items
Items damaged through normal wear, misuse, or improper care

Certain print-on-demand or made-to-order items may also be final sale unless they arrive damaged, defective, or incorrect.

Refunds

Once your approved return is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

Original shipping charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to an error on our part.

We strongly recommend using a trackable shipping method when returning merchandise. Evercrest Collective is not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item and, when applicable, the packaging

Once reviewed, we will work with you to provide an appropriate replacement, refund, or other resolution.

Exchanges

We cannot guarantee that another size, color, or style will be available when your return is processed. If you would like a different item, we may recommend returning the eligible item and placing a new order.

Order Cancellations

We begin processing orders as quickly as possible. Because of this, we cannot guarantee that an order can be changed or canceled after it has been placed.

Orders that have already entered production, fulfillment, or shipping may not be eligible for cancellation.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.

We will be happy to assist where possible, but we cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.

Refused or Undeliverable Packages

Customers are responsible for providing an accurate shipping address at checkout. Additional shipping charges resulting from an incorrect or incomplete address, refused package, or undeliverable shipment may be the customer's responsibility.

If you have questions about a return, refund, or your order, please contact Evercrest Collective before returning any merchandise.

Please include your name and order number so we can assist you as quickly as possible.

Evercrest Collective reserves the right to update this Return & Refund Policy at any time.

Here is the Email to Contact: lorisimmons229@gmail.com